Complaints

Information about Returns & Complaints

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.

 

If fabrics ordered through our web shop are cut to size according to the specification entered by you, the right of return does not apply, the right of withdrawal does not apply. The sale is therefore final after successful payment. This applies to all fabrics that are custom ordered. Please note that some fabrics such as (stretch) can shrink in the wash, after processing our products they can no longer be returned. To exercise this right, please contact us via Info @ topstoffen, com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Identity of the entrepreneur

Top Stoffrn

Augustijnenstraat 9

6511 KD Nijmegen

[email protected]

06-19448066 (available Mon to Sat from 10: 00-17: 30)